New Edge Networks asks potential or actual customers to provide certain company information or, in the case of individuals, personal information when they inquire about or apply for service or establish an account with New Edge Networks. This information may include Customer's name; business name, if any; address, and phone number, as well as specific payment information, including a credit card number. We use this information to validate Customer's identity and manage Customer's account, including billing for our services. In addition, New Edge Networks systems record information about Customer sessions, such as the dates and times of use, and the specific Internet address or addresses assigned for sessions. We use this information to allocate service resources, diagnose service problems, and ensure compliance with our Acceptable Use Policy. To better serve our Customers, we also record Customer requests for information regarding our products and services, as well as any responses Customers provide to us. We also maintain records of each Customer's payment history and communications with customer care and other service support employees. We may use this information to contact you concerning your account and to inform you about the type of services and products available. When we receive an e-mail inquiry, we use the return e-mail address to answer the inquiry.
Internally, we review security and auditing trails on a regular basis to watch for intrusion.
Externally, we periodically contract a firm to perform a security audit.
We make our employees aware of the security and privacy practices through new hire training, periodic training for customer service, technical, and other departments as needed. Our Information Technology Department has an outgoing employee plan that will immediately close access.
We restrict access to sensitive data that is collected through our services to those that are needed to provide the services. Authorized personnel are authenticated with username and password.
Once information reaches our site, the information is protected by a firewall and strict system security.
Although we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent "hackers" or other unauthorized persons from illegally obtaining this information.
Although this Web site is a general audience Web site that is not specifically designed for or targeted at children, the protection and safety of children is very important to New Edge Networks and we therefore encourage parents and guardians to participate in and supervise the online activities of their children. We do not knowingly collect, use or disseminate any personally identifiable information from children under the age of 13. If, however, we become aware that personally identifiable information regarding a child under the age of 13 has been collected at the Web site, we will use such information for the sole purpose of contacting a parent or guardian of the child to obtain verifiable parental consent. If we cannot obtain consent after a reasonable period of time, or if when contacted a parent or guardian requests that we do not use or maintain such information, we will delete it from our records. Upon request by a parent or guardian, we will provide a description of the specific types of personal information collected from a child who is under the age of 13.
It is New Edge Network's policy not to use or disclose personally identifying or company identifying information regarding its Customers except (i) to satisfy laws, regulations, government (including law enforcement) requests for information, or court orders, including subpoenas; (ii) to protect the rights or property of New Edge Networks and its Customers, including, when necessary, to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies, (iii) to provide services properly, (iv) to promote our services, and (v) to enable another telecommunications provider to offer requested services that we are unable to provision.
We may use and share with third parties aggregated, non-personally identifying and non-company identifying information to improve the quality of our services, to develop new services and products, and to otherwise further our business objectives. Although we do not sell, lease or license personally identifying or company identifying confidential information to any outside party, we do reserve the right to transfer customer account information to another entity in connection with any merger, acquisition, reorganization, or sale involving New Edge Networks.
You should be aware that any information that you disclose in a public location such as a bulletin board, chat room, or personal Web site, is accessible to anyone else visiting that location. New Edge Networks cannot safeguard any personally identifiable or company identifiable information you disclose in these locations or elsewhere on the Internet.
This Web site may contain links to other Web sites. With the exception of www.newedgenetworks.com, New Edge Networks is not responsible for and has no control over the privacy practices or the content of these other Web sites or their associated companies and partners. A link to a third party Web site does not mean that New Edge Networks endorses or accepts any responsibility for the content or use of such Web site or the information transmitted to it.
New Edge Networks
3000 Columbia House Blvd.
Vancouver, WA 98661
New Edge Networks reserves the right to revise, amend, or modify this policy at any time and in any manner without prior notice, and with such changes effective upon posting on this Web site.